Introduction
Corporate governance is the foundation of sustainable business growth and it also attracts ever-increasing attention from investors and regulators. By permitting companies to respond effectively to the external challenges, efficient corporate governance plays a major role in increasing the market players’ confidence. Also, it is a key aspect of investment decisions and this is a fact that is confirmed by several independent studies.
Laxmi India practices corporate governance by offering assistance in making sure that the transfer of the authorities to the hired management is seamless. When it comes to Corporate Governance, the approach of our company is based on years of our experts’ practical experience, best practices, and our large-scale methodological framework.
Our company’s powerful observance to Corporate Governance has permitted us to be well organized, plan the strategies and goals better as well as fulfill our procedures more efficiently. As a result, this has made us more competitive and powerful in the market. Also, it has played a major role in making us gain the image of a trustworthy company and ensure effective company administration and management.
The Code of Conduct (the 'Code') for the Directors and team members of Laxmi India:
Fair Practice Code
The Reserve Bank Of India (RBI) has issued the guidelines on Fair Practices Code for the NBFCs (Non-Banking Finance Companies) hence setting the standards for the fair corporate and business practices while doing business with their clients.
The reason behind the adoption of these practices is to have transparent trade with the customers and place the company with a robust mechanism for customer grievance redressal. The aim is also to follow the regulatory guidelines authorized by RBI from time-to-time and shall make any modifications, if relevant, to this code of conduct for conforming to the prescribed standards.
The Code of Conduct (the 'Code') for the Directors and team members of Laxmi India:
GRIEVANCE REDRESSAL MECHANISM
Customer shall contact to any branch for any grievance where the Branch Manager to be the first point of communication with the customer and can also reach to centralize customer care team. The Branch, on behalf of customer can also communicate the same to the centralized customer care. Contact details of centralize customer care is also displayed in each branch office. In case customer is not satisfied with the offered solution the he can escalate the same to Grievance Redressal officer whose contact details can be seen at the branches.
The below-mentioned information shall be displayed eminently, for their customers’ benefit, at places where the business transaction takes place/ their branches.
Contact details (Mobile Nos. and E-mail address/Telephone) and Name of the Grievance Redressal Officer who can be addressed by the public for the resolution of the complaints against company which are as under:-
FAQ’s
Amount of sanctioned loan with the terms as well as conditions including the application’s method and annualized interest rate thereof, shall be delivered in writing to the borrower in a language easily understandable by him or vernacular language through sanction letter or otherwise, and an accepted copy of the terms and conditions through the borrower shall be maintained on record. Penal interest is charged for the late repayment in bold in the loan agreement.
The loan agreement’s copy, ideally in a vernacular language or the one that can be understood by the borrower, with one copy each of all the enclosures that are quoted in loan agreement shall be supplied to all borrowers at the time of disbursement/sanction of loans.
There shall not be any interference in borrower’s affairs except for reasons offered in the loan agreement’s terms and conditions unless any new information that the borrower has not disclosed earlier, has been noticed by the company.
If the request’s receipt is received from a borrower for transferring his account, the company’s objection or consent shall be forwarded within 21 days’ time period from the receipt of request’s date. Any transfer like this shall be according to the transparent contractual duration following the law.
During loans’ recovery, undue harassment i.e., use of the muscle power for the recovery of the loans, persistently bothering borrowers at very odd timings etc., is strictly prohibited and is against the organization’s code of conduct. Routine training to all the staff members who communicate with the clients is planned for good behavior with them.
Any pre-payment penalties will not be charged on all the floating rate term loans that are sanctioned to the individual borrowers.
Company has acquired following practice for complying with THE RBI CIRCULAR DNBS.204/CGM (ASR) – 2009 dated January 2, 2009 and see its guidelines on FPC for the NBFCs and the aim of these practices’ adoption is for communicating annualized rate of interest to borrower with an approach for the gradation of the risk as well as rationale to charge distinctive rates of interest to different borrowers’ categories for having transparent trade with the customers and complying with regulatory guidelines.
Suitable internal procedures and principles in determining processing, interest rates, and the other charges shall be followed in line along with the accepted company strategies from time-to- time.
The rate of interest shall be dependent on the weighted average cost of funds, risk premium, profit margin, and administrative costs.
Currently, Company is not involved in the business of the lending against gold jewelry, hence code associated to this business shall be approved as well as adopted as and when the decision is taken for entering the mentioned kind of business.
Notice to a borrower shall be provided in vernacular language as understood by him of any alteration in terms and conditions such as interest rates, disbursement schedules, prepayment charges, service charges etc., and it shall also be made sure that modifications in charges and interest rates are affected only prospectively. The suitable situation in this view shall be comprised of a loan agreement.
The post-disbursement supervision of all the loans shall be as per the normal business practice, the guidelines and terms of sanction issued by the RBI from time-to-time.
The decision to accelerate/recall performance or payment under an agreement shall only be carried by the loan agreement.
All the securities on the repayment of every due amount or on the realization of an outstanding aggregate of the loan that is subject to the lien or legitimate right, for another claim which the company might have against the borrower, shall be released. If any such right of set-off needs to be used, the borrower will be offered a notice regarding the same along with complete details about remaining conditions and claims under which the NBFCs are authorized to retaining securities until the important claim is paid/settled.
The Board of Directors has formed suitable grievance redressal system within the company for ensuring that all those disputes which arise out of those decisions that are made by the organization’s functionaries are listened to and then at least disposed of at the following higher level.
They shall periodically analyze the Fair Practices Code’s compliance as well as the grievances redressal mechanism’s functioning. Such reviews’ consolidated report might be conformed to the Board from time-to-time, as might be directed by it.
For reminded of the EMI, we have particular software called auto dialer and this machine given automatic call to customer and our tele-caller team maintain the details of the some accordingly.
With the reminder call this software also provides reminder text to the customer on 2-3 times before the EMI date.
Decision to give the loan as well as the rate of interest that is applicable to each loan account shall be assessed on the case-to-case basis, according to multiple factors like repayment capacity and borrower profile, kind of asset that is being financed, past repayment track record if any, other financial commitments of the borrower, loan’s tenure, security of loan as represented by underlying assets, payment’s mode, loan-to-value ratio, the asset’s end-use, geography/location of borrower etc.
Rates of interest are subject to change as the condition warrants and are also subject to the management’s discretion on the case-to-case basis.
The informed rate of interest is the annualized rates so that borrower is aware of exact rates to be charged to account.
First Level
Mr. Gaindi Lal Kumawat
Grievance Redressal Officer,
2 DFL, Gopinath Marg, MI Road, Jaipur-302001 Rajasthan
E-Mail: customerhelpdesk@lifc.
Office:0141-4031166
Second Level
Mr. Sourabh Mishra
Compliance Officer
2 DFL, Gopinath Marg, MI Road, Jaipur-302001 Rajasthan
E-Mail: cs@lifc.in
Office: 0141-4031166
Third Level
General Manager,
Reserve Bank of India,
Department of Supervision,
Office Address: 3rd Floor, Rambagh Circle, Tonk Road, Jaipur – 302004 (Rajasthan)
